Grievance Procedure Template UK — Step-by-Step

Step 1: Raise informally

Where possible, the employee should try to resolve the issue informally with their line manager. If the grievance is about the line manager, it should go to the next level of management.

Step 2: Formal written grievance

If informal resolution fails, the employee puts their grievance in writing. They should set out the nature of the grievance, the facts, and the outcome they are seeking.

Step 3: Grievance meeting

The employer arranges a meeting without unreasonable delay. The employee has the right to be accompanied by a trade union representative or fellow worker (Employment Relations Act 1999, s.10).

Step 4: Decision and notification

The employer investigates, reaches a decision, and communicates the outcome in writing. This should include what action (if any) the employer will take and the employee's right to appeal.

Step 5: Appeal

If the employee is not satisfied, they have the right to appeal. The appeal should be heard by a more senior manager who was not involved in the original decision.